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Complaint Resolution Specialist
2 weeks ago
We are an Aboriginal and Torres Strait Islander community-controlled health provider in a fast-growing region of Australia.
Our organisation values a strong sense of community and inclusion, offering a career that makes a difference.
At our organisation, we pride ourselves on being a place where talented individuals can do their best work for our community.
Our organisation has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973.
We have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve.
Today, we employ over 100 dedicated staff, offering a comprehensive range of integrated services.
Our work is rooted in promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples.
About the RoleThis role involves managing and resolving complaints with empathy and professionalism.
You will collaborate with stakeholders, document your findings clearly, and help improve our complaint processes.
This role requires excellent communication and problem-solving skills, as well as experience in health or NGO settings.
As a key team member, you will contribute to a supportive and respectful environment.
Key Responsibilities- Manage and resolve complaints with empathy and professionalism.
- Collaborate with stakeholders to document findings and improve complaint processes.
- Utilise excellent communication and problem-solving skills in a health or NGO setting.
- Proven experience in managing and resolving complaints.
- Excellent oral and written communication skills.
- Strong conflict resolution and de-escalation skills.
- Well-developed analytical and problem-solving abilities.
- Demonstrated ability to maintain accurate records and prepare detailed reports.
- Experience building positive working relationships and collaborating effectively with internal teams and external stakeholders.
Mandatory Requirements:
- Current Blue Card
