Customer Relations Specialist

2 days ago

Ipswich, South Dakota, Australia beBeeCustomerRelations Full time $85,000 - $97,500
Job Description

A key role for a dedicated customer relations specialist to manage and resolve customer complaints with empathy and professionalism, ensuring positive outcomes for all involved.

About the Role

This position requires strong communication and problem-solving skills to assess customer complaints, identify core issues, and recommend appropriate resolutions.

  • Proven experience managing and resolving customer complaints within a health or NGO setting.
  • Excellent oral and written communication skills, with the ability to listen actively and tailor messages to diverse audiences.
  • Strong conflict resolution and de-escalation skills, demonstrating empathy and professionalism in difficult conversations.
  • Well-developed analytical and problem-solving abilities to assess complaints, identify core issues, and recommend appropriate resolutions.
  • Demonstrated ability to maintain accurate records, prepare detailed reports, and document case findings thoroughly.
  • Experience building positive working relationships and collaborating effectively with internal teams and external stakeholders.
  • Resilience and professionalism to remain calm under pressure and maintain objectivity throughout complaint handling.
  • Strong organisational and administrative skills, with attention to detail in case management and workflow processes.
  • Commitment to continuous improvement by identifying opportunities to enhance customer relations systems and escalating high-risk issues appropriately.
Benefits

The successful candidate will enjoy a challenging and rewarding role with opportunities for professional growth and development. They will be part of a team that values excellence, integrity, and respect for others.

Requirements

To be considered for this role, applicants must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

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