Senior Operations Manager

5 days ago

Ipswich, Australia beBeePracticeOperations Full time $145,606 - $153,869
Practice Operations Lead

Flinders View Veterinary Surgery & MyVet Springfield Lakes invites an experienced Practice Operations Lead to join their team.

This key role involves overseeing all operational and people matters within the clinic, including communications, procedures, business services, employee recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.

The ideal candidate will be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.

They will also manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss, as well as work closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.

The successful candidate will have a genuine, warm and supportive style that enjoys caring for people who care for animals.

  • Main Responsibilities:
    • Co-ordinate the business, people, operations and services of the clinic.
    • Lead on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
    • Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
    • Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
    • Work closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
  • About You:
    • At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field.
    • Be committed to high standards of service excellence and clinical care.
    • Experience with practice management systems or appointment book management skills and are computer confident.
    • Have strong problem solving, decision making and organisational skills.
    • Good understanding of people and employment obligations.
    • Good knowledge of workplace health and safety regulations.
    • Experience or interest in change champion and project management.

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