Concession Manager
3 weeks ago
About the Role
You will be responsible for driving store performance through team management, recruitment, rostering, inventory management, sales, visual merchandising, and expense control, while delivering a premium customer experience.
As an inspiring brand ambassador, you will lead a dynamic team to achieve sales and exceptional customer service.
About You
- At least 2 years' retail management experience in a high-end or premium retail environment
- A motivated and enthusiastic individual with the ability to create a dynamic team environment and achieve sales and KPI targets
- Results-driven with strong analytical, strategic, and problem-solving skills
- Strong interpersonal and communication skills, both written and verbal
- The ability to prioritise tasks and expectations
- A true passion for retail fashion and a strong sense of personal style and presentation
- Flexible and innovative approach in reacting to changing work requirements
- Proven management and operational leadership with a strong emphasis on interpersonal skills, including coaching and developing team members
Responsibilities
- Drive sales across all brands and concession pads
- Drive the team to meet KPIs and sales targets
- Foster a performance-driven culture through inspirational leadership
- Conduct consistent performance conversations to coach and develop team members
- Deliver exceptional customer experiences through knowledgeable and brand-aligned teams
- Promptly resolve customer queries and complaints
- Ensure all concession pads are presented and merchandised according to brand standards
- Monitor top sellers and manage stock levels
- Manage labour and rostering according to peak trade periods and within budget
- Implement new business initiatives efficiently and positively
- Establish and maintain strong working relationships with David Jones store and floor management teams
What's in it for you?
- 50% discount on all brands
- 20% discount on David Jones products
- Up to $3000 clothing allowance per year
- Monthly & seasonal bonus potential
- An Employee Assistance Program for you and your family
- Paid Parental Leave
- Recognition and Service awards
- Employee Referral Program
- APG Academy – a structured training and development program to grow your career
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