Concession Manager

2 months ago

Sydney, New South Wales, Australia Sportscraft Full time

About the Role

You will be responsible for driving store performance through team management, recruitment, rostering, inventory management, sales, visual merchandising, and expense control, while delivering a premium customer experience.

As an inspiring brand ambassador, you will lead a dynamic team to achieve sales and exceptional customer service.

About You

  • At least 2 years' retail management experience in a high-end or premium retail environment
  • A motivated and enthusiastic individual with the ability to create a dynamic team environment and achieve sales and KPI targets
  • Results-driven with strong analytical, strategic, and problem-solving skills
  • Strong interpersonal and communication skills, both written and verbal
  • The ability to prioritise tasks and expectations
  • A true passion for retail fashion and a strong sense of personal style and presentation
  • Flexible and innovative approach in reacting to changing work requirements
  • Proven management and operational leadership with a strong emphasis on interpersonal skills, including coaching and developing team members

Responsibilities

  • Drive sales across all brands and concession pads
  • Drive the team to meet KPIs and sales targets
  • Foster a performance-driven culture through inspirational leadership
  • Conduct consistent performance conversations to coach and develop team members
  • Deliver exceptional customer experiences through knowledgeable and brand-aligned teams
  • Promptly resolve customer queries and complaints
  • Ensure all concession pads are presented and merchandised according to brand standards
  • Monitor top sellers and manage stock levels
  • Manage labour and rostering according to peak trade periods and within budget
  • Implement new business initiatives efficiently and positively
  • Establish and maintain strong working relationships with David Jones store and floor management teams

What's in it for you?

  • 50% discount on all brands
  • 20% discount on David Jones products
  • Up to $3000 clothing allowance per year
  • Monthly & seasonal bonus potential
  • An Employee Assistance Program for you and your family
  • Paid Parental Leave
  • Recognition and Service awards
  • Employee Referral Program
  • APG Academy – a structured training and development program to grow your career

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