Food and Beverage Service Attendant

2 weeks ago

Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

A successful F&B Attendant is responsible for delivering exceptional guest experiences by providing food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

Key Responsibilities:

  • Manage a well-operated bar shift that meets the agreed standards and regulations.
  • Use every opportunity to gain knowledge in all areas of bar supervision.
  • Ensure all tables receive their drinks and food as requested.
  • Maintain the cleanliness of all equipment used during shifts.
  • Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times.
  • Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents.
  • Comply with Company Health and Safety, and Fire Regulations and procedures.
  • Adhere to the Company disciplinary policy when necessary.
  • Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.
  • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it.
  • Meet or exceed the monthly drink profit margin target.

Requirements:

  • Customer Service experience in supervisory or above capacity.
  • A warm personality, attentive and smartly presentable.
  • Ability to listen and respond to demanding Guest needs.
  • Excellent leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.

Advantages:

  • Previous experience in similar role.
  • Passion for delivering exceptional levels of guest service.

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