Customer Service Director

1 week ago


Rockhampton, Queensland, Australia coles Full time

As a key member of the Coles team, you'll play a vital role in delivering exceptional customer experiences across our stores. Whether you're in a distribution centre, bakery, or on the road, you'll be an important part of an iconic Australian business.

About the Role

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front-of-store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store that is exceptionally presented, welcoming, and engaging for our customers, team members, and local community.

About You and Your Skills
  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, as you'll need to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
  • To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • To drive a one-team culture that prioritizes team members' health, safety, and wellbeing
  • To be customer-obsessed and continually seek to better understand our diverse customers to ensure we're always providing an outstanding shopping experience
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