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Customer Service Representative
2 months ago
Bidfood Australia Limited is seeking a highly skilled and adaptable team player to join our Customer Service/Telesales team at our foodservice branch. Reporting to the Administration Manager, this position is responsible for providing exceptional customer service and delivering a high level of service to external customers, in addition to performing administrative tasks, reports, and quality assurance tasks and audits.
Duties and Responsibilities:- Customer Service: Respond to customer inquiries in a professional and timely manner, providing accurate and helpful information to ensure customer satisfaction.
- Liaison with Internal Teams: Collaborate with purchasing and warehouse teams to ensure accuracy of supplier invoices, orders, and resolve issues as requested.
- Counter Sales: Conduct counter sales efficiently, focusing on excellent customer service and ensuring a smooth customer experience.
- Order Processing: Facilitate the processing of sales enquiries and customer orders, providing timely and accurate information as required.
- Administrative Tasks: Perform general administrative tasks with an emphasis on accuracy, as required.
- Quality Assurance: Conduct internal audits of the Quality and HACCP based food system to ensure compliance and quality standards.
- Computer Literacy: Intermediate to proficient computer skills, including the ability to quickly learn internal systems.
- Software Proficiency: Sound knowledge of MS Office and strong typing and data entry skills.
- Communication Skills: Confident phone manner and excellent communication skills, with the ability to build and maintain successful working relationships.
- Customer Service Skills: Superior customer service skills, with the ability to action customer queries appropriately and in a timely manner.
- Organizational Skills: Strong organizational and planning skills, with the ability to prioritize and multi-task.
- Teamwork: Ability to work as part of a team and autonomously, with a focus on delivering results and achieving goals.
Sales experience and an understanding of the foodservice industry or an allied industry would be an advantage. If you are a motivated and customer-focused individual with excellent communication skills, please apply with your cover letter and confidential resume. Only shortlisted candidates will be contacted.
