Customer Success Professional

6 days ago


Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $140,000
About This Role

We are seeking an experienced professional to join our Customer Experience specialist team. As a Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect with APJ experience, you will play a key role in innovating and optimizing customers' contact centers and customer experiences through the adoption of our Connect capabilities.

Key Responsibilities
  • Serve as the primary point of contact for strategic customer accounts, managing relationships and being a strategic advisor to drive enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions, events, and discussions to enable customer success.
  • Build customer skills and proficiency with Connect.
  • Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
  • Develop account plans in conjunction with field teams.
  • Meet annual revenue targets through increased adoption of Connect.
  • Work with partners and ISVs to extend reach & drive adoption of AWS solutions.
About Our Team

The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We're one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.



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