Experienced Claims Investigator

4 days ago


Perth, Western Australia RAC of WA Full time

RAC of WA is one of Western Australia's most trusted and iconic brands, with over 1.3 million members. We are a purpose-led organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'

The Technical Claims Unit at RAC supports the claims business by detecting and deterring Insurance fraud. Supporting our frontline teams, TCU investigates potential policy breaches as well as supporting with highly technical claims.

We are seeking an experienced Senior Investigator to lead the Technical Claims Unit in this critical role. You will oversee a team of investigators and technical consultants while playing a key role in safeguarding resources, mitigating risks, and ensuring the integrity of our claims process.

About This Opportunity
  • You will lead and manage a high-performing investigations team, ensuring effective workload distribution and balanced task allocation.
  • Conduct and oversee detailed investigations to detect and deter fraud while supporting RAC's operational standards.
  • Deliver anti-fraud training to empower staff in fraud detection and prevention techniques.
  • Collaborate with internal and external stakeholders, including law enforcement and insurance fraud bureaus, to enhance fraud detection capabilities.

$120,000 - $150,000 per annum, plus benefits

Your Skills and Qualifications
  • Experience in law enforcement, insurance, or corporate investigations.
  • Proven leadership in managing investigations within the insurance industry, focusing on regulatory compliance and risk mitigation.
  • Strong analytical and decision-making abilities with attention to detail.
  • High levels of integrity and confidentiality.
About Us

We offer a workplace culture where our people feel valued, respected, and empowered. Our employees enjoy flexible work arrangements that meet their work/life commitments and support their wellbeing. We provide opportunities for ongoing career development and encourage our employees to engage in community activities and corporate volunteering.



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