Claims Specialist

2 weeks ago


Perth, Western Australia Suncorp Group Full time
Work as a Claims Specialist with Suncorp Group

We are seeking an experienced Claims Specialist to join our team in Perth. As a key member of our Workers Compensation Claims team, you will play a vital role in providing exceptional customer service and driving positive outcomes for our customers.

Suncorp Group is more than just a company; we're a force for good in the communities we serve. Our Claims teams make a meaningful impact by supporting our customers during their most challenging times and helping them rebuild their lives.

Your Key Responsibilities:
  • You will obtain and meticulously review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • You will ensure that all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • You will adopt effective strategies to resolve claims efficiently, minimizing costs.
  • You will facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • You will provide top-notch customer service, ensuring timely responses and efficient processing.
What You Bring to the Table:
  • Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
  • Outstanding administrative and written skills, leveraging Suncorp's technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation.
  • An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.
  • A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.
About the Role:

This full-time position offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience. In addition to a generous remuneration package, you will have access to a range of employee benefits, including discounts on major brand health insurance, gym membership plans, and study support.

Suncorp Group values diversity and inclusion, and we encourage applications from candidates who share our commitment to building futures and protecting what matters.



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