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Customer Service Team Leader
2 months ago
Transform Patient Care with a Career in Medical Imaging
Are you passionate about delivering exceptional customer experiences and seeking a workplace that values employee growth and development? At Qscan Radiologic Clinics, we prioritize the well-being and success of our staff, fostering a collaborative environment that drives high-quality patient care.
Our organization encompasses a network of medical imaging services, utilizing advanced technology and subspecialty-trained radiologists to ensure the highest standards of care. As a key member of our team, you will contribute to our mission of excellence, providing consistent, caring, and professional services.
About the Opportunity:
We are seeking a confident and customer-focused individual to join our team as the Customer Service Team Leader on a full-time basis. In this role, you will provide support to our patients, medical imaging professionals, and referrers, ensuring seamless communication and exceptional service.
Key Responsibilities:
- Operational Management: Oversee daily operations and supervise our clerical team, including rostering and workflow management.
- Team Development: Foster a high-performing team by promoting recognition, cohesion, and engagement, and identifying training and development needs.
- Collaboration and Communication: Work effectively within a multi-disciplinary team to ensure efficient customer service systems and processes.
- Escalation and Resolution: Serve as the escalation point for customer service enquiries, feedback, and complaints, and resolve issues in a timely and professional manner.
- General Management: Participate in performance management, address disciplinary concerns, and assist with recruitment activities.
About You
The ideal candidate will possess:
- A strong customer focus, driven to provide empathetic and patient-centric service.
- Excellent communication skills to effectively interact with patients, referrers, and colleagues.
- Organizational skills, managing multiple tasks efficiently in a fast-paced environment.
- Technical proficiency, comfortable using computer systems and eager to learn new software (experience with Radiology Information Systems is a plus).
- Previous experience in a management or leadership role is highly regarded, preferably in the medical field.
Why Join Qscan Radiologic Clinics?
- A supportive team culture, where you will be encouraged to participate in personal and professional development programs.
- A competitive remuneration package with additional employee discounts.
- A Flexible Work Arrangements policy to help you achieve a healthy work-life balance.
- Access to our Employee Assistance Program to enhance your health and well-being.
- A range of employee benefits, such as paid parental leave and annual flu vaccinations.
