Customer Service Team Leader

2 months ago

Sydney, New South Wales, Australia Bingo Full time

{"h1": "Customer Service Team Leader Opportunity at Bingo", "p": "At Bingo, we're committed to building a workforce that reflects the communities and customers we serve. We're a proud RAP organisation and we're committed to achieving an inclusive workforce. We're seeking a Customer Service Team Leader to join our team at our Auburn Head Office.", "ul": [{"li": "Develop a team culture that demands the highest standards of excellence and employee engagement."}, {"li": "Coach your team to ensure they are able to meet and exceed their performance requirements and uphold the highest level of customer experience."}, {"li": "Continual review and improve business practices and processes."}, {"li": "Support contact centre agents with difficult customer enquiries, escalations, conduct investigations using various company CRM and Telephony system solutions."}, {"li": "Day to day responsibility for meeting business objectives across a range of CX, Productivity and Safety metrics."}, {"li": "Liaising with various stakeholders across the business to achieve positive customer and business outcomes."}], "h2": "What makes you a great fit for this role?", "ul": [{"li": "Experience in managing and coaching people is preferred."}, {"li": "Ability to think creatively and to problem solve, develop solutions and share outcomes."}, {"li": "Ability to cope in a high pressure environment."}, {"li": "Understanding of traditional Contact Centre metrics."}, {"li": "Ability to think analytically and use data and insights to make decisions."}, {"li": "Demonstrated ability to achieve deadlines and prioritise effectively."}, {"li": "Ability to commit to a weekly rotational roster between Mon - Fri - 6.30am - 2.40pm and 9.20am - 5.30pm shifts."}], "h2": "What you receive as a Bingo team member", "ul": [{"li": "Weekly pay for all team members."}, {"li": "When you join the Bingo family, you have the chance to make $1500 for every friend you bring to Bingo."}, {"li": "Training and progression opportunities within the Bingo family."}, {"li": "A strong, employee and safety driven company culture."}, {"li": "Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts."}], "p": "At Bingo, we're committed to building a workforce that reflects the communities and customers we serve. We're a proud RAP organisation and we're committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds."}

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