Customer Service Team Leader

2 weeks ago

Sydney, New South Wales, Australia Abbott Full time

About Abbott

Abbott is a global healthcare leader that creates breakthrough science to improve people's health. We anticipate changes in medical science and technology.

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

Working at Abbott

At Abbott, you can do meaningful work, grow, and learn, care for yourself and family, and be your true self. You will have access to:

  • Career development with an international company
  • Amazing health and wellness benefits and perks
  • A company recognized as a great place to work in dozens of countries
  • A company that is recognized as one of the best big companies to work for

Responsibilities:

  • Provide resolution for all advanced customer issues and build relationships with customers
  • Actively participate in process reviews to promote continuous improvement of service levels
  • Provide regular reporting to key stakeholders on team performance
  • Manage the team to receive, process, and fill customer orders to meet targets
  • Continuously improve customer service systems to streamline procedures

People Management and Development

  • Lead, develop, and manage an effective team
  • Maintain a supportive working environment in line with Abbott core values
  • Address any conflict or potential issues sensitively and in accordance with policies and procedures

Quality, Safety, and Environmental

  • Meet the requirements of ISO by complying with all relevant Quality policies and procedures
  • Comply with all relevant company Occupational Health, Safety, and Environmental policies

Conduct

  • Ensure all activities carried out by self and others are in accordance with legislative employment policies and health & safety requirements

Qualifications and Experience

Essential:

  • Tertiary qualifications in a related field
  • Minimum 3-5 years previous experience in a similar role
  • Proficient in the English language, both written and verbal

Competencies and Attributes:

  • Excellent oral and written communication skills
  • Excellent analytical and problem-solving skills
  • Ability to prioritise daily tasks and solid organisational skills

Language Code: en

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