Customer Service Team Leader

1 month ago

Sydney, New South Wales, Australia Bingo Full time
Customer Service Team Leader

BINGO is a leading waste management company that provides innovative solutions across the entire supply chain in Queensland, New South Wales, and Victoria. We are at an exciting chapter of our growth journey, driving change, getting inventive, and shaping the future of our industry. Our goal is to make Australia waste-free for all.

We are seeking a Customer Service Team Leader to join our Auburn Head Office team. This is a 10-month contract/secondment role commencing 14 October 2024 – 15 August 2025.

Key Responsibilities:
  • Develop a team culture that demands the highest standards of excellence and employee engagement.
  • Coach your team to ensure they meet and exceed performance requirements and provide exceptional customer experiences.
  • Continually review and improve business practices and processes.
  • Support contact centre agents with difficult customer enquiries, escalations, and conduct investigations using various company CRM and Telephony system solutions.
  • Meet business objectives across a range of CX, Productivity, and Safety metrics.
  • Liaise with various stakeholders to achieve positive customer and business outcomes.
Requirements:
  • Experience in managing and coaching people is preferred.
  • Ability to think creatively and problem-solve, develop solutions, and share outcomes.
  • Ability to cope in a high-pressure environment.
  • Understanding of traditional Contact Centre metrics.
  • Ability to think analytically and use data and insights to make decisions.
  • Demonstrated ability to achieve deadlines and prioritise effectively.
  • Ability to commit to a weekly rotational roster between Mon – Fri – 6.30am – 2.40pm and 9.20am – 5.30pm shifts.
What You Receive:
  • Weekly pay for all GOgetters.
  • When you join the BINGO family, you have the chance to make $1500 for every friend you bring to BINGO.
  • Training and progression opportunities within the BINGO family.
  • A strong, employee and safety-driven company culture.
  • Employee benefits such as novated car leasing, discounted health insurance, recognition program, and retailer discounts.

At BINGO, we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

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