Customer Service Team Manager

4 weeks ago


Sydney, New South Wales, Australia Impel Management Full time

Customer Service Team Leader

We are seeking a highly motivated and experienced Customer Service Team Leader to join our dynamic team in Sydney. As a key member of our customer service team, you will be responsible for leading, motivating, and managing a team of customer service representatives to ensure the highest standards of service delivery.

Key Responsibilities:

  • Team Leadership: Lead and motivate a team of customer service representatives to achieve exceptional service delivery and operational success.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and performance targets are met.
  • Customer Engagement: Handle escalated customer inquiries and complaints with professionalism and care.
  • Performance Management: Monitor and assess team performance, providing guidance and feedback to foster development.
  • Collaboration: Collaborate with other departments to streamline processes and improve customer satisfaction.

Ideal Candidate:

  • Proven experience as a Team Leader, 2IC, or Supervisor in a call centre environment.
  • Strong leadership and interpersonal skills, with the ability to inspire and manage a team.
  • Excellent communication and problem-solving abilities.
  • A customer-focused approach and a proactive attitude towards operational improvement.

If you have the experience and skills to match this role, please submit your up-to-date resume via the "Apply" option on this page.



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