Customer Service Team Manager
4 weeks ago
Customer Service Team Leader
We are seeking a highly motivated and experienced Customer Service Team Leader to join our dynamic team in Sydney. As a key member of our customer service team, you will be responsible for leading, motivating, and managing a team of customer service representatives to ensure the highest standards of service delivery.
Key Responsibilities:
- Team Leadership: Lead and motivate a team of customer service representatives to achieve exceptional service delivery and operational success.
- Operational Excellence: Oversee daily operations, ensuring efficiency and performance targets are met.
- Customer Engagement: Handle escalated customer inquiries and complaints with professionalism and care.
- Performance Management: Monitor and assess team performance, providing guidance and feedback to foster development.
- Collaboration: Collaborate with other departments to streamline processes and improve customer satisfaction.
Ideal Candidate:
- Proven experience as a Team Leader, 2IC, or Supervisor in a call centre environment.
- Strong leadership and interpersonal skills, with the ability to inspire and manage a team.
- Excellent communication and problem-solving abilities.
- A customer-focused approach and a proactive attitude towards operational improvement.
If you have the experience and skills to match this role, please submit your up-to-date resume via the "Apply" option on this page.
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