Customer Service Representative

2 weeks ago


Mascot, Australia MAYDAY Recruitment Group Full time

MAYDAY Recruitment Group is partnering with a global leader in manufacturing to find a Customer Service Representative for their Mascot office.

This role offers the opportunity to uphold the company's exceptional customer care legacy and play a pivotal part in servicing valued clients.

What's in it for you?

  • A 12-month fixed term contract, with the possibility of extension or permanence, including a salary of $59,280 + super, 4 weeks annual leave, and 10 days sick leave.
  • A 38-hour workweek, with flexible hours between 7am and 6pm, Monday to Friday.
  • On-site parking and proximity to public transport in the Mascot office.
  • The chance to progress and grow within a supportive and collaborative company.
  • A supportive and social team environment.
  • Extensive training and ongoing support to excel in the role.
  • Recognition and celebration of outstanding customer service with various incentives.

Key Responsibilities:

  • Handling client inquiries efficiently and professionally.
  • Receiving inbound calls from clients and providing exceptional customer service.
  • Monitoring and coordinating service calls for faults or disruptions.
  • Updating data from service calls and field technicians into an online application.
  • Managing various administrative tasks.

Requirements:

  • Previous experience in customer service or a call centre.
  • Excellent communication skills and a commitment to providing the best customer service possible.
  • Knowledge of the Microsoft Office suite.
  • Strong attention to detail and results-driven approach.
  • Able to work autonomously when needed.
  • Full working rights in Australia.


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