Dedicated Customer Service Expert

7 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $29,200 - $31,360

Job Overview:

We are seeking a dedicated and skilled Customer Experience Specialist to join our team. As a key member of our contact centre, you will be responsible for delivering exceptional customer service in a multi-channel environment.

Your primary focus will be on leveraging digital channels to deliver outcomes that exceed customer expectations. You will work closely with our clients to ensure their goals are met, and you will be passionate about finding solutions to complex problems.

To succeed in this role, you will need excellent communication and problem-solving skills. You will be able to adapt quickly to new situations and work effectively in a fast-paced team environment.

This is an exciting opportunity for you to take the first step in your career in banking, working alongside a collaborative team who value fun and hard work alike. You will have the chance to develop new skills, build strong relationships with colleagues and clients, and contribute to the success of our organization.

Key Responsibilities:

  • Provide exceptional customer service in a multi-channel contact centre environment.
  • Leverage digital channels to deliver outcomes that exceed customer expectations.
  • Ensure KPIs are met in a way that aligns with client goals.

Requirements:

  • 1 year of customer service experience (preferred).
  • Ability to problem solve and find solutions for customers.
  • Passionate, empathetic individual who is keen to work in a team environment.

Why Join Us?

  • Opportunity to develop new skills and advance your career in banking.
  • Collaborative team environment that values fun and hard work.
  • Chance to build strong relationships with colleagues and clients.

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