Customer Service Expert
1 week ago
Job Opportunity
\We are seeking a skilled Customer Service Expert to join our sales force and deliver exceptional service levels to assigned accounts.
\This role involves working closely with multiple departments to ensure accurate and timely deliveries, contributing to the overall success of our business.
\You will be responsible for supporting the implementation of our customer service strategy, ensuring market competitive reliability and responsiveness to assigned Accounts in regards to order entry support, orderbook deliveries and conversions, complaints, returns and order releases.
\In addition, you will facilitate cross functional alignment and communication between key stakeholders - Sales Account team, Purchasing, Demand Planning, Operations and IT - ensuring assigned account needs and requirements are addressed.
\You will also measure progress on your own KPIs and ensure continuous improvement on account management and service levels.
\About You
\- \
- A strong foundation in customer service or sales\
- Proactive and detail oriented\
- Ability to manage multiple stakeholders across different functions\
- An analytical mindset with trend identification\
- Advanced Microsoft Office skills and knowledge of SAP (preferred)\
Our Offer
\We provide an environment where innovation and performance thrive. You'll work alongside dedicated and driven individuals, pushing boundaries to elevate customer satisfaction, drive market share growth, and help shape the future of retail.
\Benefits
\- \
- PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability\
- Equality for all is one of our core principles\
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