Customer Service Expert

2 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $85,000

As a Customer Service Expert, you will be part of a team that delivers exceptional support experiences through proactive problem-solving and consultative services.We are passionate about providing innovative solutions to the property industry, focusing on campaign advertising and customer relationships.You will have the opportunity to work with a supportive team to develop deep knowledge of our CRM systems, provide timely resolutions to customer issues, and collaborate with internal teams to identify areas for improvement.Key responsibilities include developing in-depth knowledge of our technology stack, supporting customers through phone, email, and chat, and working closely with internal teams to resolve complex issues.You will also have the opportunity to help customers navigate our CRM system, process applications accurately and efficiently, monitor queues, and ensure all customer data is stored responsibly.We are looking for someone with experience in a similar support role, managing multiple channels, and experience with CRM platforms is highly desirable.If you have the skills, dedication, and enthusiasm to learn, please get in touch. We welcome applications from candidates who may not meet every point on the job description but have a passion for delivering exceptional customer experiences.



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