Front Office Team Lead

1 month ago

Brisbane, Queensland, Australia Oaks Hotels Full time

Job Title: Front Office Supervisor

About the Role:

  • Lead a team of front office staff to provide exceptional guest experiences
  • Act as a role model, sharing expertise and inspiring the team
  • Ensure daily tasks are completed accurately and on time
  • Conduct guest arrivals and departures
  • Resolve and respond to guest complaints in a timely and professional manner

Requirements:

  • Previous office supervisory experience
  • Extensive experience working in a hotel or resort environment
  • Exceptional customer service skills and a positive attitude
  • Ability to manage time effectively
  • Professional presentation essential
  • Availability to work weekends, public holidays, and morning/night shifts if required

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

We are looking for a skilled and experienced Front Office Supervisor to join our team at Oaks Brisbane on Margaret Suites. As a key member of our front office team, you will be responsible for leading a team of staff to provide exceptional guest experiences, ensuring daily tasks are completed accurately and on time, and resolving and responding to guest complaints in a timely and professional manner.

Our ideal candidate will have previous office supervisory experience, extensive experience working in a hotel or resort environment, exceptional customer service skills, and a positive attitude. They will also be able to manage time effectively, have professional presentation, and be available to work weekends, public holidays, and morning/night shifts if required.

We offer a range of benefits, including 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, access to Minor Hotels ANZ paid parental leave benefits, and 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand. We also offer additional paid leave, including Birthday and Study leave, and Educational Financial support may be available to those who undertake development relevant to the company's business requirements.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

  • Front Office Team Lead

    3 weeks ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Oaks Brisbane Festival Suites. As a Front Office Manager, you will be responsible for providing exceptional customer experiences, leading a team, and maintaining operational standards.Key Responsibilities:Provide a...

  • Front Office Team Lead

    3 weeks ago

    Brisbane, Queensland, Australia Accor Full time

    Unlock Your Potential as a Front Office Supervisor with AccorWe are seeking an exceptional Front Office Supervisor to join our dynamic team at Pullman and Mercure Brisbane King George Square. As a key member of our front office team, you will be responsible for delivering outstanding guest service, ensuring seamless check-in and check-out processes, and...

  • Front Office Team Lead

    1 month ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    At Grupo Mantra, we're committed to delivering an exceptional guest experience. That's why we're seeking a highly skilled Guest Service Supervisor to join our team at BreakFree Alexandra Beach.As a key member of our Front Office team, you'll play a vital role in ensuring our guests receive the highest level of service and satisfaction. Your expertise will be...

  • Front Office Team Lead

    1 month ago

    Brisbane, Queensland, Australia Marriott International Full time

    As a dynamic and results-driven Front Office Team Lead, you will be the driving force behind exceptional guest experiences at Marriott Hotels. Located in Australia, this exciting role offers a unique opportunity to grow your career with one of the world's leading hospitality brands.Job Summary:This is an excellent opportunity for an experienced Front Office...

  • Resort Front Office Lead

    3 weeks ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Mantra Trilogy Resort is a large and busy resort located on the Cairns Esplanade, catering to both corporate and leisure guests.We are seeking an experienced professional with exceptional service skills to lead our Front Office Team as a Front Office Manager.Key Responsibilities:Lead the Front Office Team to deliver exceptional guest experiencesDevelop and...

  • Front Office Team Lead

    3 weeks ago

    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    Job SummaryA fantastic opportunity has arisen for an experienced Front Office Manager to lead our team at The Star Brisbane.

  • Front Office Assistant Manager Lead

    3 weeks ago

    Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About UsStamford Plaza Brisbane is a 5-star luxury hotel located on the banks of the Brisbane River and boasts a unique location in the city.The hotel features stunning river views from all 252-guest rooms, as well as eight magnificent function rooms used for corporate events, weddings, and other special occasions. In addition to its luxurious...

  • Lead Front Office Operations Manager

    4 weeks ago

    Brisbane, Queensland, Australia NOVOTEL Full time

    Job OverviewNoVtel is seeking an experienced and skilled Senior Duty Manager to lead our Front Office team. The successful candidate will oversee all aspects of Front Office operations, ensuring seamless delivery of guest experiences.About the RoleThis role involves overseeing Front Office operations, driving key performance indicators (KPIs), and ensuring...

  • Front Office Director

    3 weeks ago

    Brisbane, Queensland, Australia SOFITEL Full time

    Sofitel Brisbane Central: Exceptional Guest Experiences">We are seeking an exceptional Front Office Manager to lead our team at Sofitel Brisbane Central, a luxurious hotel in the heart of Brisbane. As a Front Office Manager, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences.">Key...

  • Night Auditor

    2 months ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Mantra French Quarter is a sophisticated hotel located in the heart of Hastings Street Noosa, offering a unique blend of luxury and relaxation. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front office, processing night audit and nightly reports, and assisting security with building security monitoring.Key...

  • Front Office Director

    4 weeks ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Lead the Front Office TeamWe are seeking an experienced and enthusiastic Front Office Manager to lead our team at Oaks Brisbane on Felix Suites.You will be responsible for providing exceptional customer experiences, leading your team, and driving operational excellence in the front office and reception areas.Main Responsibilities:Ensure a warm and welcoming...

  • Front Office Operations Director

    1 month ago

    Brisbane, Queensland, Australia AccorHotel Full time

    Role OverviewThe Front Office Operations Director position at AccorHotel is a dynamic opportunity to lead and manage the front office operations, ensuring exceptional guest experiences across our hotels.

  • Front Office Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

    About the RoleSeaLink K'gari (Fraser Island) is seeking a highly experienced Front Office Duty Manager to join our team at Kingfisher Bay Resort. The successful candidate will be responsible for overseeing the Front Office Administration and Reception operations, ensuring seamless customer service delivery and coordination of frontline services.This is a...

  • Front Office Coordinator

    3 weeks ago

    Brisbane, Queensland, Australia businessDEPOT Full time

    We are seeking a highly organized and customer-focused Front Office Coordinator to join our team at businessDEPOT. Based in Brisbane, this role will provide exceptional support to our clients and team members, ensuring a seamless experience.The ideal candidate will possess excellent communication skills, be tech-savvy, and have a proactive approach to...

  • Front Office Manager Leader

    1 month ago

    Brisbane, Queensland, Australia MERCURE Full time

    Lead Front Office Team MemberMercure is seeking a highly motivated and experienced Front Office Manager Leader to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.About the Role:We are offering an attractive salary in the range of...

  • Hospitality Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia NOVOTEL Full time

    Company OverviewNOWOTEL is a renowned hospitality brand committed to delivering exceptional guest experiences. As a leading player in the industry, we strive to create memorable moments for our guests and foster a culture of innovation and excellence.SalaryThe estimated annual salary for this position is $70,000-$90,000 AUD, depending on experience and...

  • Front Office Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia SOFITEL Full time

    Company OverviewSofitel Brisbane Central is a leading hospitality provider seeking a highly skilled Front Office Operations Manager to join our team.

  • Island Resort Front Office Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

    About the Opportunity">We are seeking a highly experienced and motivated Front Office Duty Manager to join our team at Kingfisher Bay Resort, located on the stunning K'gari (Fraser Island).This is a full-time position offering a rotating roster, requiring the successful candidate to live on the island. As a key member of our Front Office team, you will play...

  • Operations Manager

    1 month ago

    Brisbane, Queensland, Australia Grupo Mantra Full time

    Company Overview:Mantra Pandanas, a prominent waterfront hotel in Darwin's CBD, boasts an unparalleled location in Australia's Top End. This award-winning property features spacious rooms with harbour views, a stylish restaurant and bar, and a resort pool, making it a sought-after destination for both leisure and corporate guests.About the Role:We are...

  • Hotel Front Office Supervisor

    1 month ago

    Brisbane, Queensland, Australia Accor Full time

    The Sebel Brisbane is seeking an accomplished Duty Manager to join the dynamic Hotel team.Reporting to the Front Office Manager, this role focuses on delivering exceptional guest service and ensuring seamless hotel operations.Key responsibilities include:Leading and supervising Front Office operations to maintain high service standards.Handling guest...