Brisbane Front Office Lead

2 weeks ago


Brisbane, Queensland, Australia Kennigo Hotel Full time

Role Summary

We seek a dedicated and results-driven Front Office Supervisor to lead our Front Office Team at Kennigo Hotel in Brisbane. The successful candidate will be responsible for driving exceptional guest experiences, managing day-to-day operations, and delivering outstanding customer service.

  • Key Responsibilities:
  • Welcoming and bidding farewell to guests during check-in and check-out
  • Managing guest needs and resolving issues
  • Communicating policies, procedures, and hotel information to the team
  • Operating front and back office equipment/systems/programs
  • Cash handling, electronic payments, and responding to guest inquiries
  • Implementing training programs and conducting new employee inductions
  • Shift work to suit a flexible lifestyle
  • Auditing and reconciling
  • Providing support to other departments as required
  • Resolving guest complaints and problems

Requirements:

  • Previous Front Office Experience: Essential
  • 38 hours per week: Mandatory
  • Rotating Roster: AM and PM shifts, weekdays, weekends, and Public Holidays

Benefits and Perks:

  • Incredible Team Member Discounts: Available from the start
  • 50% Off Stays at EVT Hotels: Rydges, LyLo, QT, Atura, and more
  • $2 Movie Tickets: Plus Moonlight, Gold Class, Candy Bar discounts and more
  • Winter and Summer Savings: Discounts at Thredbo
  • Rapid Career Growth Opportunities: Through the EVT network
  • Local Community Involvement: Volunteering and charitable giving

Essential Skills and Experience:

  • Guest Obsession: Continuously seeking ways to enhance the customer experience
  • Self-Starter: Ability to work independently
  • Hotels Experience: Previous experience in a 4/5-star establishment with Opera Property Management System
  • Warm and Friendly Personality: Engaging and positive
  • Excellent Communication and Interpersonal Skills: Impeccable personal presentation
  • Ability to Work Autonomously: As part of a cohesive team
  • Efficient and Reliable: Strong problem-solving skills
  • Impeccable Grooming: Smile that brightens the room
  • Current RSA and First Aid Certificate: Preferred


  • Brisbane, Queensland, Australia The Star Brisbane Full time

    The Star Brisbane is seeking a skilled Hotel Front Office Professional to deliver exceptional service to our guests.About the RoleThis pivotal role reports to the Front Office Manager and involves providing outstanding service to guests during check-in, check-out, and throughout their stay.Provide exceptional guest service to enhance their experienceManage...


  • Brisbane, Queensland, Australia Kennigo Hotel Full time

    About Kennigo HotelKennigo Hotel is a boutique hotel located in the heart of Brisbane, offering a unique blend of comfort and cosmopolitan flair. As a Front Office Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional guest experiences.Job SummaryWe are seeking an experienced and vibrant Front Office Supervisor to...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Oaks Brisbane on Margaret Suites. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hotel.About the RoleLead and motivate the front office team to deliver...


  • Brisbane, Queensland, Australia Echo Entertainment Group Full time

    Delivering exceptional guest experiences is a key part of our success at The Star Brisbane, and we're seeking a talented Assistant Front Office Manager to join our team.The role offers the chance to inspire your team to surpass guest expectations by delivering excellent service. Your focus will be on improving customer service and supporting the Front Office...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerWe are seeking an experienced and professional Front Office Manager to lead our Front Office team at Oaks Brisbane Festival Suites.The ideal candidate will have a strong commitment to service excellence and be able to maintain the front office and reception operational standards.Key Responsibilities:Provide an outstanding guest...


  • Brisbane, Queensland, Australia Centacare Brisbane Full time

    Centacare Brisbane is a leading community organisation providing vital services to families and individuals in need. As a professional and dynamic team, we strive to deliver exceptional support and care to our clients.Job SummaryWe are seeking an experienced Front Desk Coordinator to join our team at Centacare Brisbane. The successful candidate will provide...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Office Manager to lead our front office team at Oaks Brisbane on Felix Suites. The successful candidate will have a strong passion for delivering exceptional customer service and a proven track record of leading high-performing teams.The Front Office Manager will be responsible...

  • Front Office Manager

    4 weeks ago


    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    Lead the way in exceptional customer serviceThe Assistant Front Office Manager is a pivotal role in delivering outstanding guest experiences at The Star Brisbane. Reporting to the Front Office Manager, you will inspire your team to surpass guest expectations by delivering excellent service. Your focus is on improving customer service and supporting the Front...


  • Brisbane, Queensland, Australia Minor Hotels Full time

    Minor Hotels is a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.We are currently seeking an experienced Front Office Manager at our hotel property in Brisbane. This is a fantastic opportunity to lead our Front...


  • Brisbane, Queensland, Australia Rydges Full time

    About RydgesAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand. We're known for our refreshingly down-to-earth approach and genuine local hospitality.Rydges South Bank Brisbane OverviewLocated in the heart of Brisbane's arts...


  • Brisbane, Queensland, Australia Minor Hotels Full time

    Company OverviewOaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Our PeopleWe invest in our people to allow them to grow and...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job DescriptionWe are seeking an experienced and professional Front Office Manager to lead the Front Office team at Oaks Brisbane Festival Suites.The ideal candidate will have a strong commitment to service excellence and the ability to maintain the front office and reception operational standards.Key Responsibilities:Provide an outstanding guest welcoming...


  • Brisbane, Queensland, Australia Echo Entertainment Group Full time

    About The RoleWe are seeking an experienced Front Office Team Lead to join our hotel operations team at Echo Entertainment Group's The Star Brisbane. This is a fantastic opportunity to lead a high-performing team and be part of our journey to deliver exceptional guest experiences.Key ResponsibilitiesLead the Front Office team with professionalism, ensuring...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Front Office SupervisorAbout the Role:Lead a team of front office staff to provide exceptional guest experiencesAct as a role model, sharing expertise and inspiring the teamEnsure daily tasks are completed accurately and on timeConduct guest arrivals and departuresResolve and respond to guest complaints in a timely and professional...


  • Brisbane, Queensland, Australia Echo Entertainment Group Full time

    Unlock Your Potential as a Front Office Team LeadThe Star Brisbane is seeking an experienced Front Office Team Lead to join our team. As a key member of our Front Office team, you will be responsible for leading by example, providing exceptional customer service, and ensuring seamless operations.Key Responsibilities:Lead the Front Office team with...


  • Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerJob Summary:Oaks Hotels is seeking an experienced Front Office Manager to lead our Front Office team and deliver exceptional customer experiences.Key Responsibilities:Provide a warm welcome to guests and ensure they feel at home.Lead the Front Office team and drive customer satisfaction.Maintain accurate guest accounts and...


  • Brisbane, Queensland, Australia SOFITEL Full time

    Front Office AmbassadorAs a Front Office Ambassador at Sofitel Brisbane Central, you will be the face of our hotel, providing exceptional service to our guests from the moment they arrive to their departure. You will be responsible for ensuring a seamless experience for our guests, handling their concerns efficiently, and providing recommendations and...


  • South Brisbane, Queensland, Australia Novotel Full time

    Conveniently located in the heart of South Brisbane, Novotel Brisbane South Bank is a leader in delivering award-winning service and accommodation to both business and leisure clients. We believe "Hospitality is a work of Heart", and we're looking for a skilled Front Office All Rounder to join our team.About UsWe've consistently put our guests first since...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, with a mixture of corporate and leisure guests.It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate...

  • Front Office Manager

    2 weeks ago


    Brisbane, Queensland, Australia Minor Hotels Full time

    Minor Hotels Career OpportunityWe are seeking an experienced Front Office Manager to lead our Front Office team at The Milton hotel. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest interactions.Key Responsibilities:Provide an outstanding guest welcoming experience by...