Brisbane Front Office Lead
2 weeks ago
Role Summary
We seek a dedicated and results-driven Front Office Supervisor to lead our Front Office Team at Kennigo Hotel in Brisbane. The successful candidate will be responsible for driving exceptional guest experiences, managing day-to-day operations, and delivering outstanding customer service.
- Key Responsibilities:
- Welcoming and bidding farewell to guests during check-in and check-out
- Managing guest needs and resolving issues
- Communicating policies, procedures, and hotel information to the team
- Operating front and back office equipment/systems/programs
- Cash handling, electronic payments, and responding to guest inquiries
- Implementing training programs and conducting new employee inductions
- Shift work to suit a flexible lifestyle
- Auditing and reconciling
- Providing support to other departments as required
- Resolving guest complaints and problems
Requirements:
- Previous Front Office Experience: Essential
- 38 hours per week: Mandatory
- Rotating Roster: AM and PM shifts, weekdays, weekends, and Public Holidays
Benefits and Perks:
- Incredible Team Member Discounts: Available from the start
- 50% Off Stays at EVT Hotels: Rydges, LyLo, QT, Atura, and more
- $2 Movie Tickets: Plus Moonlight, Gold Class, Candy Bar discounts and more
- Winter and Summer Savings: Discounts at Thredbo
- Rapid Career Growth Opportunities: Through the EVT network
- Local Community Involvement: Volunteering and charitable giving
Essential Skills and Experience:
- Guest Obsession: Continuously seeking ways to enhance the customer experience
- Self-Starter: Ability to work independently
- Hotels Experience: Previous experience in a 4/5-star establishment with Opera Property Management System
- Warm and Friendly Personality: Engaging and positive
- Excellent Communication and Interpersonal Skills: Impeccable personal presentation
- Ability to Work Autonomously: As part of a cohesive team
- Efficient and Reliable: Strong problem-solving skills
- Impeccable Grooming: Smile that brightens the room
- Current RSA and First Aid Certificate: Preferred
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