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Brisbane Front Office Lead

2 months ago

Brisbane, Queensland, Australia Kennigo Hotel Full time

Role Summary

We seek a dedicated and results-driven Front Office Supervisor to lead our Front Office Team at Kennigo Hotel in Brisbane. The successful candidate will be responsible for driving exceptional guest experiences, managing day-to-day operations, and delivering outstanding customer service.

  • Key Responsibilities:
  • Welcoming and bidding farewell to guests during check-in and check-out
  • Managing guest needs and resolving issues
  • Communicating policies, procedures, and hotel information to the team
  • Operating front and back office equipment/systems/programs
  • Cash handling, electronic payments, and responding to guest inquiries
  • Implementing training programs and conducting new employee inductions
  • Shift work to suit a flexible lifestyle
  • Auditing and reconciling
  • Providing support to other departments as required
  • Resolving guest complaints and problems

Requirements:

  • Previous Front Office Experience: Essential
  • 38 hours per week: Mandatory
  • Rotating Roster: AM and PM shifts, weekdays, weekends, and Public Holidays

Benefits and Perks:

  • Incredible Team Member Discounts: Available from the start
  • 50% Off Stays at EVT Hotels: Rydges, LyLo, QT, Atura, and more
  • $2 Movie Tickets: Plus Moonlight, Gold Class, Candy Bar discounts and more
  • Winter and Summer Savings: Discounts at Thredbo
  • Rapid Career Growth Opportunities: Through the EVT network
  • Local Community Involvement: Volunteering and charitable giving

Essential Skills and Experience:

  • Guest Obsession: Continuously seeking ways to enhance the customer experience
  • Self-Starter: Ability to work independently
  • Hotels Experience: Previous experience in a 4/5-star establishment with Opera Property Management System
  • Warm and Friendly Personality: Engaging and positive
  • Excellent Communication and Interpersonal Skills: Impeccable personal presentation
  • Ability to Work Autonomously: As part of a cohesive team
  • Efficient and Reliable: Strong problem-solving skills
  • Impeccable Grooming: Smile that brightens the room
  • Current RSA and First Aid Certificate: Preferred