Tourism Reservation Coordinator

3 days ago


Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

Quicksilver Group is a reputable ecotourism company based in Cairns, operating various cruises to the Great Barrier Reef. Our team provides exceptional customer service to guests from around the world.

We are seeking a dedicated professional to join our Reservations Team as a Tourism Reservation Coordinator. This role requires assisting in providing excellent customer service, taking and confirming bookings, issuing tickets, and answering questions about itineraries and products.

The ideal candidate will have a natural ability to deliver exceptional customer service, excellent communication skills, and be an enthusiastic team player. They must also be able to portray professionalism with personal presentation and behavior.

In this role, you will work closely with our team to ensure seamless customer experiences. You will be required to take bookings, issue tickets, and answer queries about our products and services.

To succeed in this role, you will need:

  • A strong passion for delivering exceptional customer service
  • Fantastic communication skills, particularly with spoken, phone, and written word
  • An enthusiastic team player who can consistently portray professionalism
  • Ability to work shift hours, including evenings and weekends

You will be working with computerized reservations systems, so previous experience within the tourism industry would be beneficial. Cash handling skills are highly desired, and training will be provided for Respax and RMS reservations and ticketing systems.

This role offers the opportunity to further develop your skills within the tourism industry with a reputable company like Quicksilver Group. If you are looking for a challenging and rewarding role, we encourage you to apply.



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