Customer Service Representative
4 days ago
Job Title: Reservations Clerk
Company: QUICKSILVER GROUP
We are seeking a dedicated professional to join our Reservations Team at Great Adventures, part of the Quicksilver Group.
As a Reservations Clerk, you will be the crucial first step in our guests' journey, responsible for providing exceptional customer service and communicating our products in a friendly and professional manner.
Your key responsibilities will include taking and confirming passengers' bookings, issuing tickets, and answering questions about itineraries, products, rates, and tours.
To be successful in this role, you will need to possess a natural ability and passion for delivering exceptional customer service, fantastic communication skills, and the ability to consistently portray professionalism with personal presentation and behavior.
You will also need to be available for shift work between the hours of 6.30am to 8pm, including working a 7-day rotational roster.
Requirements:
- A natural ability and passion for delivering exceptional customer service
- Fantastic communication skills, particularly with spoken, phone, and written word
- Enthusiastic team player
- Ability to consistently portray professionalism with personal presentation and behavior
- Must be available for shift work between the hours of 6.30am to 8pm, including working a 7-day rotational roster
Prerequisites:
- The position includes computerised reservations, ticketing, and manifesting as well as other functions associated within a busy reservations department
- Previous experience within the tourism industry
- Respax and RMS reservations and ticketing systems will be a distinct advantage, however not essential as training will be provided
- Cash handling skills are highly desired
- Immediate start available
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