Front Desk and Reservations Coordinator

5 days ago


Cairns City, Queensland, Australia NOVOTEL Full time

The Front Desk and Reservations Coordinator plays a vital role in the smooth operation of our hotel, working closely with both front office and reservations teams to drive occupancy and guest satisfaction.

Job Summary:

We are seeking an experienced and motivated professional to join our team as a Front Desk and Reservations Coordinator. As the primary point of contact for guests, you will be responsible for handling room reservations, check-in/check-out procedures, and ensuring a seamless guest experience.

Responsibilities:
  • Manage room reservations and allocations efficiently, utilizing Opera Cloud software to maximize occupancy rates
  • Deliver exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise
  • Work collaboratively with the front office team to maintain accurate records and ensure timely updates
  • Assist with inventory control, rate management, and revenue optimization initiatives
  • Utilize your problem-solving skills to resolve guest complaints and concerns
Requirements:
  • Prior experience in a front desk or reservations role, preferably within the hospitality industry
  • Proficiency in Microsoft Office and Opera Cloud software
  • Demonstrated ability to work independently and as part of a dynamic team
  • Excellent communication and interpersonal skills, with a focus on providing outstanding guest service
  • Flexibility to work a variety of shifts, including weekends and public holidays
Estimated Salary:

$45,000 - $55,000 per annum, depending on experience and qualifications

About NOVOTEL:

NOVOTEL is a leading global hospitality company, operating over 5,400 hotels across more than 110 countries. We offer a unique career development opportunity, with a commitment to diversity and inclusion.

Benefits:
  • Immediate access to global accommodation and F&B discounts
  • Lifelong learning opportunities through our sophisticated modern training platform
  • Recognition of service anniversaries and Accor Tenure Milestones


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