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Office Manager

2 months ago

Surfers Paradise, Queensland, Australia Pacific English Study Full time
About Pacific English Study

Pacific English Study is a leading English language school in Surfers Paradise, offering high-quality language education and exam preparation services. We are committed to providing an exceptional learning environment for students from around the globe, helping them achieve their language goals in a vibrant, multicultural setting.

Job Description

We are seeking a dedicated and bilingual (Japanese-English) Office Manager to join our dynamic team. The ideal candidate will have a minimum of 4 years of office management experience, with a strong background in managing student enrolments and maintaining operational efficiency in an educational environment.

Key Responsibilities
  • Oversee day-to-day office operations, ensuring the smooth running of administrative processes.
  • Manage daily office requirements, including scheduling, record-keeping, and communication with internal and external stakeholders.
  • Provide support to Japanese-speaking and other language students, offering guidance on school policies, enrolments, and course information.
  • Coordinate with the Director of Studies and other staff to ensure smooth classroom operations.
  • Assist with student admissions, documentation, and visa-related processes.
  • Handle inquiries and resolve issues related to student welfare, administration, and services.
  • Maintain strong relationships with students, ensuring they feel supported and integrated into the school community.
  • Help implement and improve office procedures and workflows to ensure efficiency.
  • Assist with financial and accounting tasks, such as invoicing and budget management.
  • Stay up to date with current immigration policies and ensure compliance with visa regulations.
  • Coordinate and manage weekly student enrolment intakes.
  • Maintain and manage relationships with external partners, including international agencies, and internal stakeholders.
  • Utilise RTO software and the Microsoft Word Suite to manage documents and office procedures efficiently.
  • Support student services by assisting with queries, handling enrolments, and managing any related administrative duties.
Essential Experience
  • Must have a minimum of 4 years experience in office management within an ELICOS College.
  • Must have at least 3 years extensive experience with PRISMS and managing the COE process.
  • Must have current working knowledge of Australian immigration policies.
  • Must be proficient in managing student enrolment processes and intakes.
  • Must have at least 3 years experience and be proficient in managing student fees and payment schedules that comply with an ELICOS school's policies and procedures.
  • Must have indepth knowledge and experience in implementing ASQA policies and procedures for an ELICOS school.
  • Must be bilingual in Japanese (native proficiency) and advanced English (written and spoken).
  • Must have a high level of proficiency in RTO software and the Microsoft Word Suite (Word, Excel, Outlook).
  • Must have proven ability to manage external and internal relationships, particularly with international agencies.
  • Strong organisational and communication skills, with the ability to multitask in a fast-paced environment.
  • Must have excellent communication and organisational skills, with the ability to multitask and prioritise effectively.
  • Strong problem-solving abilities and attention to detail.
  • A friendly, customer-oriented approach with the ability to work in a multicultural environment.
Why Work with Us?
  • Work in a dynamic, multicultural environment in the heart of Surfers Paradise.
  • Be part of a passionate team dedicated to helping students achieve their language goals.
  • Competitive salary package and opportunities for professional growth.
  • Supportive and collaborative work culture.