Restaurant Operations Manager

4 weeks ago

Surfers Paradise, Queensland, Australia Wahlburgers Full time
About the Role

A key member of our team, the Assistant Restaurant Manager will play a vital role in ensuring the smooth operation of our restaurant. With a focus on delivering exceptional customer experiences, this role requires a strong leader who can motivate and inspire our team to achieve our goals.

Key Responsibilities
  • Assist in leading and directing all facets of daily operations, ensuring a seamless customer experience.
  • Contribute to inventory management, including food, beverage, and merchandise, to maintain financial and operational efficiency.
  • Oversee the hiring, training, and development of new staff members, ensuring they have the skills and knowledge to excel in their roles.
  • Coach and counsel existing staff and managers to promote whole-team success and a positive work environment.
  • Maintain professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Uphold restaurant safety, sanitation, and security standards at all times, including handling chemicals safely.
  • Ensure building, equipment, furniture, and fixtures are in good repair, clean, and maintained on a regular basis.
  • Exceptional engagement and commitment to locals and communities where we serve.
  • Ensure a safe and harassment-free environment for all Team Members and Managers.
Critical Skills & Certifications
  • At least 2 years' management experience in a high-volume atmosphere (Fast Casual dining experience preferred).
  • Excellent leadership and motivational skills.
  • Excellent interpersonal, listening, and communication skills.
  • Excellent problem resolution and guest communication skills.
  • Attention to detail and analytical skills.
  • Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
  • Experienced and proficient in the use of basic computer technology (i.e., POS system, rostering system, Microsoft Office programs, etc.).
  • Strong commitment to serving others in the community.
  • Acts with integrity and treats others with respect.
  • Familiar with local liquor licensing laws.
  • Hold a valid RSA.
  • Australian resident or current work visa holder.

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