Onboarding Process Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $140,000

We are seeking a highly skilled and motivated individual to lead our onboarding process.

As an Onboarding Team Leader, you will be responsible for ensuring seamless product installation for our customers.

Main Responsibilities:

- Oversee the onboarding process for all new customers

- Ensure timely installations with regular updates to clients

- Manage client pushback and identify scheduling risks

- Coach, mentor, and support onboarding technicians

- Continuously improve onboarding efficiencies

Required Skills and Qualifications:

- Proven customer service experience with adaptability in a fast-paced environment

- Strong rapport-building skills, IT literacy, and attention to detail

- Ability to prioritize multiple client accounts simultaneously

Favorable qualifications include familiarity with the healthcare market, particularly dentistry.

This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our mission of revolutionizing healthcare through technology.

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