Travel Claims Director

6 days ago


Brisbane, Queensland, Australia beBeeClaims Full time $160,000 - $220,000

Job Title: Travel Claims Director

About the Role

We are seeking a highly skilled and experienced Travel Claims Director to join our team. As a key member of our operations department, you will be responsible for managing all aspects of travel claims and medical services.

Key Responsibilities
  • Oversee the maintenance of effective and consistent claims processes in accordance with relevant legislations.
  • Work with quality and performance teams to audit claims processes and identify areas for improvement.
  • Leverage group relationships to improve claims processes and reduce costs without compromising service quality.
  • Develop strong relationships with underwriting and actuarial teams to understand claims patterns and impacts on reserves.
  • Ensure complex and contentious cases are well managed and communicated to stakeholders in a timely manner.
  • Oversight of review and implementation of efficient processes ensuring customer safety and well-being in relation to travel and medical assistance/services.
Required Skills and Qualifications
  • Proven experience in travel claims management and leadership roles.
  • Strong understanding of claims processes, regulations, and industry standards.
  • Excellent communication, interpersonal, and analytical skills.
  • Ability to work effectively in a team environment and manage multiple priorities.
  • Strong problem-solving and decision-making skills.
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional development and growth.

Others

You will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.



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