Insurance Claims Team Director

2 weeks ago


Brisbane, Queensland, Australia beBeeClaimsLeader Full time $93,373 - $126,328

Thriving in a dynamic environment requires adaptability, resilience and a commitment to excellence. Cover-More Group is at the forefront of global travel insurance, ensuring safety and support for individuals navigating unfamiliar territories.

We seek an exceptional leader to spearhead our Claims team, fostering a culture of best practice, continuous improvement and teamwork.

  • The ideal candidate will have prior experience leading or supervising teams, with a proven track record of delivering high-performing results.
  • They will oversee daily operations, ensuring timely and accurate claims processing in accordance with regulatory requirements and departmental procedures.
  • With a customer-centric approach, they will instill a sense of pride and accountability within the team, driving consistent, professional and proactive service delivery.
  • Effective financial management will be crucial, identifying trends and implementing strategies to mitigate loss and optimize business impact.
  • A key responsibility will be reviewing and analyzing customer satisfaction metrics, voice of the customer feedback and quality assurance data to inform coaching and recommend improvements.

We value optimism, caring, togetherness, reliability and determination, offering a comprehensive benefits package, career growth opportunities and flexibility in work arrangements.



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