Travel Claims Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeClaims Full time $60,000 - $100,000
Job Description

We are seeking a professional to manage and process travel insurance claims, delivering exceptional customer experiences and ensuring regulatory compliance.

  • Assess claims with accuracy, empathy, and diligence, guiding customers through the claims process smoothly and confidently.
  • Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements.
  • Make effective decisions on claim assessments consistent with policy/product conditions and benefits.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 12+ months' experience in Insurance or Financial Services, preferably with prior experience in claims processing and customer service.
  • Demonstrated ability to make effective decisions.
  • Exceptional written and verbal communication skills with the ability to simplify complex information and engage professionally with customers and stakeholders.
  • Strong organisational skills and the ability to prioritise and adapt to a dynamic workload.
  • Ability to work effectively independently and as part of a collaborative team.
Benefits

As a valued member of our team, you can expect:

  • Immediate Start – 3 months + potential extension.
  • Rotating Roster: 7 days a week between 8 am and 8 pm.
  • Potential hybrid opportunities - 3 days office / 2 days WFH per week.


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