Travel Insurance Claims Professional

1 week ago


Brisbane, Queensland, Australia beBeeClaims Full time $100,000 - $120,000
Claims Officer Job

We are seeking a Claims Officer to join our team for a period of three months. This is an excellent opportunity to gain experience in the travel insurance industry and work with a global provider dedicated to delivering exceptional customer service.

The successful candidate will be responsible for managing and processing travel insurance claims, ensuring regulatory compliance, and providing clear communication to customers throughout their claims journey.

  • Key Responsibilities:
  • Manage a portfolio of claims efficiently in accordance with industry standards and departmental processes
  • Communicate effectively with customers via phone, email, or in-person, providing empathy and guidance throughout the claims process
  • Review, assess, and process travel claims in accordance with policy terms and conditions
  • Make informed decisions on claim assessments that align with policy requirements
  • Audit claims data to ensure accuracy across all systems

Requirements:

  • Minimum 12 months experience in an insurance or financial services role, preferably in claims processing and customer service
  • Ability to make effective decisions and provide clear communication
  • Strong organisational skills and ability to prioritise tasks in a dynamic environment
  • Excellent written and verbal communication skills, with the ability to simplify complex information
  • Proficient in claims management systems and MS Office

On Offer:

  • Immediate start date
  • Potential extension beyond the initial three-month period
  • Rota: 7 days a week, 8am-8pm
  • Hybrid working opportunities – 3 days office/2 days WFH per week


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