HR Transaction Coordinator
4 weeks ago
At Auto & General, we're seeking a highly skilled and detail-oriented HR Transaction Coordinator to join our Payroll & People Systems team. As a key member of our team, you will play a critical role in supporting tasks related to the employee lifecycle, ensuring seamless service delivery and maintaining high data quality.
Key Responsibilities:- Service Delivery: Manage HR email inbox, ZenDesk, phone line, and Google group chats, ensuring quick turnaround via responses, redirections, or escalations.
- Maintain quality service in line with HR Contact model and Service Level Agreements.
- Respond to and educate employees, leaders, and People & Culture team members on queries and self-service options, using email templates where applicable.
- Ensure self-service information on the intranet is up-to-date and helpful.
- Provide initial or general interpretation of policies, procedures, or legislation.
- Efficiently process high-volume transactions, including onboarding, employee movements, and flexible work requests in People Systems.
- Maintain high data quality and adherence to Service Level Agreements when processing employee documentation.
- Collaborate with People & Culture teams to ensure timely processing in line with Service Level Agreements and relevant legislation.
- Follow up with employees and leaders to ensure contracts and HR letters are signed and saved to employee profiles.
- Handle other ad hoc employee lifecycle processing tasks.
- General HR knowledge.
- Human Resources qualification (in progress or completed) is desirable.
- Excellent written and verbal communication skills.
- Strong administrative skills with attention to detail and accuracy, proficient in Microsoft Office.
- Experience working with multiple clients.
- Demonstrated initiative and follow-through.
- Ability to maintain discretion and confidentiality.
- Proactive approach to responsibilities.
- Ability to manage multiple tasks and priorities.
- Aptitude for research and applying learnings to improve processes.
- Effective and collaborative teamwork skills.
- Location – Toowong
- Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
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