HR Transaction Coordinator

6 months ago

Toowong, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

**Purpose of the Role**

The HR Transaction Coordinator supports tasks related to the employee lifecycle. As part of the Payroll & People Systems team, they use their technical skills to handle queries and requests per company policies and legislation. This role, with high business exposure, supports employees and leaders to enhance the employee experience.

**Position Accountabilities**

**Service Delivery**:

- Maintain quality service in line with HR Contact model and Service Level Agreements.
- Ensure self-service information on the intranet is up-to-date and helpful.
- Provide initial or general interpretation of policies, procedures, or legislation.

**Process and Administer Employment Records**:

- Efficiently process high-volume transactions, including onboarding, employee movements, and flexible work requests in People Systems.
- Maintain high data quality and adherence to Service Level Agreements when processing employee documentation.
- Collaborate with People & Culture teams to ensure timely processing in line with Service Level Agreements and relevant legislation.
- Follow up with employees and leaders to ensure contracts and HR letters are signed and saved to employee profiles.
- Handle other ad hoc employee lifecycle processing tasks.

**Qualifications and Experience**:

- General HR knowledge.
- Human Resources qualification (in progress or completed) is desirable.
- Excellent written and verbal communication skills.
- Strong administrative skills with attention to detail and accuracy, proficient in Microsoft Office.
- Experience working with multiple clients.
- Demonstrated initiative and follow-through.
- Ability to maintain discretion and confidentiality.
- Proactive approach to responsibilities.
- Ability to manage multiple tasks and priorities.
- Effective and collaborative teamwork skills.

**Our Perks**
- **Location **- Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Alternately, our North Lakes and Kawana sites have secure free parking and access to transport.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities **- There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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