National Manager

4 days ago

Toowong, Australia Data#3 Ltd Full time

Job Description

  • Join our high performing, and expanding Team
  • Employer of Choice winner for 9 years in a row
  • Hybrid working environment

We have an exciting opportunity for a National Manager – Field Services to manage the national Data#3 Field Services business, driving the value of the solution offered in market to develop and enhance the Field Services business. Ensure the growth of the Field Services business and ensure exceptional customer service is delivered to Field Services customers. 

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

What will I be doing

  • Provide revenue and cost forecasting to relevant Data#3 teams
  • Provide ‘cost vs sell’ analysis of existing and new Managed Field Services customers to Data#3 Account Executives and management
  • Provide Field Services Practice and Presales support as required to assist the sale of Field Services solutions
  • Submit Proposal Review Board in SFDC when required
  • Update the Field Services commercials / rate card for each market as required
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty
  • Ensure a strong understanding of customer contracts under which Field Services resources are utilised
  • Management and resolution of customer concerns or queries
  • Participate in strategic account planning for key customers with relevant sales team members
  • Develop and promote the Field Services team by regularly communicating the team’s capabilities to Data#3 Sales teams and completing Sales Enablement
  • Coordinate, manage and oversee all Field Services opportunities to ensure quality and consistent services are provided to customers
  • Manage and effectively collaborate with the management of required sub-contractor resources
  • Work in conjunction with the Marketing team to create or refine case studies
  • Have a thorough understanding of the resources market, including the varying experience levels associated with each role

Leadership and Management

  • Manage the recruitment, retention and resourcing requirements of Field Services resources
  • Regularly provide performance feedback to Field Services resources
  • Proactively address performance and conduct concerns in accordance with OD&HR and Industrial Relations policies and processes.
  • Manage and monitor staff administrative procedures relating to customer billing and time recording
  • Maintenance Services.

What experience will I need?

  • Minimum 5 years’ experience in a successful IT service delivery environment or recruitment company
  • Demonstrated experience leading teams across varying roles with multiple customers
  • Proven experience developing and/or managing a resource pool of technical staff, including sub-contractors
  • Demonstrated work history of ethical business practice
  • Highly developed leadership and team management capabilities
  • Strong analytical and problem-solving skills
  • Highly developed written and oral communication with internal and external stakeholders, at all organisational levels
  • Highly developed interpersonal skills 
  • Highly developed organisational and time management skills 
  • Highly developed conflict resolution skills 
  • Dedication to continuous improvement
  • Ability to manage conflicting priorities while maintain a high level of attention to detail 
  • Ability to effectively work collaboratively and autonomously, fostering synergy and achieving collective goals.
  • Ability to effectively identify issues, explore innovative solutions, and make well-reasoned decisions.
  • Ability to effectively manage, coach and develop a diverse team

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Reference: KISH112107

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

 

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