Administrative Specialist, National Implementation

3 weeks ago


Mascot, Australia DSV Full time

About the Role:

DSV Air & Sea is seeking a skilled Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts. The successful candidate will be responsible for initiating and coordinating the implementation process, liaising with the DSV Commercial Team, and ensuring that DSV's offices/agents understand the account's requirements/expectations.

Key Responsibilities:

  • Initiate and coordinate the implementation for assigned accounts through the test phase, go live production, and post-go-live date.
  • Liaise with the DSV Commercial Team to confirm expectations, timelines, and ownership based on the needs assessment and what was agreed upon.
  • Follow the implementation process based on the awarded contract details.
  • Assist with and prepare Internal Operating and Standard Operating Procedures.
  • Ensure that DSV's offices/agents understand the account's requirements/expectations and follow-up with appropriate corrective action when needed.
  • Manage implementation projects based on the DSV Business Implementation methodology for assigned accounts.
  • Provide support and assistance with set up of reports for clients.
  • Create new accounts when required, set up customer profile (organisation) in CargoWise One & digital products (MyDSV).

About You:

We are looking for an experienced professional with a strong background in Air & Ocean Freight Forwarding, Customer Service, and Commercial Business. The ideal candidate will have good operational know-how, strong decision-making capabilities, high accountability, great time management skills, strong communication skills, and strong organizational and multitasking skills.



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