National Implementation Specialist

4 days ago


Mascot, Australia DSV Full time

About the Role:

DSV Air & Sea is seeking a skilled and passionate Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts in Melbourne or Sydney.

Your Key Responsibilities:

  • Initiate and coordinate the implementation for assigned accounts through the test phase (trial shipments), go live production, up to the point where all parties are satisfied that the operations are running smoothly.
  • Liaise with the DSV Commercial Team to confirm expectations, timelines, and ownership based on the needs assessment and what was agreed upon.
  • Follow implementation process based on the awarded contract details.
  • Assist with and prepare Internal Operating and Standard Operating Procedures.
  • Ensure that DSV's offices/agents understand the account's requirements/expectations and follow-up with appropriate corrective action when needed.
  • Manage implementation projects based on the DSV Business Implementation methodology for assigned accounts.
  • Provide support and assistance with set up of reports for clients.
  • Create new accounts when required, set up customer profile (organisation) in CargoWise One & digital products (MyDSV).

About You:

We are looking for someone with experience using CargoWise One, with in-depth functional knowledge and experience in Air & Ocean Freight Forwarding, Customer Service, and Commercial Business. You should have good operational know-how, strong decision-making capabilities, high accountability, great time management skills, strong communication skills, and strong organisational and multitasking skills.



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