National Implementation Specialist
3 weeks ago
About the Role:
DSV Air & Sea is seeking a skilled Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts in Melbourne or Sydney.
Key Responsibilities:
- Initiate and coordinate the implementation for assigned accounts through the test phase, go live production, and ensure all parties are satisfied that operations are running smoothly.
- Liaise with the DSV Commercial Team to confirm expectations, timelines, and ownership based on the needs assessment and what was agreed upon.
- Follow the implementation process based on the awarded contract details.
- Assist with and prepare Internal Operating and Standard Operating Procedures.
- Ensure DSV's offices/agents understand the account's requirements/expectations and follow-up with appropriate corrective action when needed.
- Manage implementation projects based on the DSV Business Implementation methodology for assigned accounts.
- Provide support and assistance with set up of reports for clients.
- Create new accounts when required, set up customer profile (organisation) in CargoWise One & digital products (MyDSV).
About You:
We are looking for someone with experience using CargoWise One, in-depth functional knowledge, and experience in Air & Ocean Freight Forwarding, Customer Service, and Commercial Business.
Requirements:
- Good operational know-how (customer service, document processing exports & imports, customs clearance, and procurement)
- Strong decision-making capabilities and high accountability
- Great time management skills
- Strong communication skills – both verbal and written
- Strong organizational and multitasking skills
Why DSV?
At DSV, we value our employees and offer a supportive work environment. If you are passionate about putting customers first, delivering the best performance, and fostering true collaboration, we encourage you to apply for this exciting opportunity.
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