Build Exceptional Customer Relationships

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $65,000
Job Description

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that every interaction is positive and memorable.

Key Responsibilities:

  • Respond to customer enquiries in a timely and professional manner
  • Manage customer complaints and resolve issues efficiently
  • Identify trends and opportunities for improvement in customer interactions
  • Collaborate with colleagues to achieve sales responsiveness, quality, and call handling targets

Requirements:

  • Proven ability to manage multiple systems while interacting with customers
  • Experience in customer-facing roles or those new to the industry who are eager to learn and grow
  • Excellent communication and problem-solving skills
  • Ability to adapt to changing priorities and deadlines

Benefits:

  • Opportunity to work in a dynamic and supportive team environment
  • Training and development programs to enhance your skills and knowledge
  • Competitive salary and benefits package
  • Flexible working arrangements to support work-life balance

About Us:

  • We believe in creating a welcoming and inclusive workplace where everyone feels valued and supported
  • We're committed to diversity, equity, and inclusion, and strive to create a culture that reflects these values
  • We're passionate about empowering our people to succeed and providing the tools and resources needed to excel in their roles

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