High-Value Relationship Builder

2 weeks ago

Sydney, New South Wales, Australia beBeeAccount Full time $120,000 - $200,000
About Us

Our company is a fast-growing startup that's changing the way businesses buy and sell software as a service.

Our Mission

We aim to build a new way to manage technology spend and simplify procurement, making it easier for businesses to thrive.

Your Role

As a Senior Account Manager, you'll play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships.

Key Responsibilities:
  • Owning the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals
  • Acting as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention
  • Developing a deep understanding of customer objectives and leveraging that insight to proactively position our value in renewal conversations
  • Conducting strategic account reviews and ROI-based discussions to reinforce the commercial and operational value we deliver
  • Identifying and pursuing opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals
  • Forecasting and reporting on renewal pipelines, risks, and retention metrics to drive accountability and performance
  • Collaborating closely with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers
  • Championing the customer voice internally, but with a clear focus on commercial outcomes and account growth
Requirements:
  • Experience managing SaaS and/or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams
  • Experience working full renewal cycles: managing multiple C-level stakeholders with competing priorities
  • Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/how to engage internal executive sponsors
  • Demonstrating a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals
  • Being a clear, confident and compelling communicator — in writing, in conversation and in front of customers
  • Having superb listening skills and the ability to dig deeper to uncover the customer's pain points, product feedback and key objectives
  • Being independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support
  • Possessing a passion for the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for mid-sized customers
  • Being resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it

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