Customer Experience Specialist
3 days ago
As a Customer Experience Specialist, you will play a pivotal role in building lasting relationships with clients. Your exceptional communication skills and passion for the brand will drive commercial success.
Key Responsibilities:- SERVICE AND SALES
Meet and exceed individual sales and commercial KPIs by inspiring clients through storytelling and your knowledge of fashion and luxury products.
- Provide a premium service by demonstrating expertise in product and styling while maintaining high standards.
- Follow the client journey to elevate their experience, ensuring a great initial impression, discovering their needs, being a product expert, and closing the sale to maintain the relationship.
- CLIENT ENGAGEMENT
Build meaningful relationships with clients, working by appointment to provide a personalized service, promote loyalty, and incremental purchases.
- Capture new luxury clients, grow the client book, and drive retention, ensuring volume and spend through regular contact and follow-up on sales or requests.
A proven track record in delivering sales, strong product knowledge, and good understanding of retail operations are essential for this role.
Demonstrating confidence, curiosity, conviction, and care, with impeccable presentation and communication skills, is crucial when dealing with clients and colleagues.
Measures of Success:- Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net Promoter Score)
- New client acquisition (conversion and retention)
- Number of appointments held on a monthly basis
-
Customer Experience Specialist
4 weeks ago
Gold Coast, Queensland, Australia Grace Loves Lace Full timeJoin to apply for the Customer Experience Specialist - HQ role at Grace Loves Lace3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist - HQ role at Grace Loves LaceGet AI-powered advice on this job and more exclusive features.Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store...
-
Customer Experience Specialist
4 weeks ago
Gold Coast, Queensland, Australia Grace Loves Lace Full timeJoin to apply for the Customer Experience Specialist - HQ role at Grace Loves Lace3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist - HQ role at Grace Loves LaceGet AI-powered advice on this job and more exclusive features.Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store...
-
Customer Experience Specialist
3 days ago
Gold Coast, Queensland, Australia beBeeCustomerDelight Full time $56,000 - $74,000Unlock Customer DelightWe are seeking a charismatic customer experience specialist to deliver exceptional service and exceed expectations.About the Role:Provide flawless customer experiences, ensuring customers leave with satisfaction.Achieve performance targets and contribute to business success.Collaborate with colleagues to create a harmonious work...
-
Customer Experience Specialist
2 days ago
Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $40,000 - $65,000Job DescriptionWe are seeking an exceptional customer experience specialist to fill a key role within our organization.The ideal candidate will be focused on delivering outstanding service and ensuring the store is always clean, stocked and welcoming for our guests.About the RoleProvide top-notch customer service in a fast-paced environmentWork...
-
Customer Experience Specialist
4 days ago
Gold Coast, Queensland, Australia beBeeAmbitious Part time $45,000 - $60,000Customer Experience SpecialistAre you a sales and customer service enthusiast with a passion for delivering exceptional experiences?This part-time role is ideal for someone who thrives in a fast-paced retail environment, enjoys working with customers, and takes pride in meeting or exceeding sales targets.The key responsibilities of this role include:Staying...
-
Customer Experience Specialist
23 hours ago
Gold Coast, Queensland, Australia beBeeCustomer Full time $35,000 - $55,000Job OpportunityWe are seeking Customer Experience Specialists to join our team.The ideal candidate will have excellent communication skills, be passionate about providing exceptional customer service, and have a willingness to learn product knowledge.This is a casual role commencing from September 2025 and concluding in February 2026 with an opportunity to...
-
Customer Experience Specialist
5 days ago
Gold Coast, Queensland, Australia beBeeCustomerService Full time $55,000 - $85,000We are seeking a dynamic professional to join our team as a Customer Experience Specialist. As a key member of our customer service unit, you will play a vital role in delivering exceptional service and creating a supportive environment for our valued clients.About the Role:Deliver outstanding customer experiences by being the friendly, professional voice...
-
Customer Experience Specialist
3 days ago
Gold Coast, Queensland, Australia beBeeAmbassador Full time $40,000 - $65,000Customer Experience SpecialistWe seek passionate ambassadors to contribute to our team's performance. Dedicated, fashion-forward individuals should apply for this opportunity.About the RoleDeliver exceptional customer service by providing styling advice and creating memorable experiences.Assist in stock organisation, visual merchandising, and store...
-
Customer Experience Specialist
3 days ago
Gold Coast, Queensland, Australia beBeeClient Full time $90,000 - $120,000Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to think critically and make informed decisions.The primary responsibilities of this role include guiding clients through the process, managing inbound and...
-
Customer Experience Advocate
3 days ago
Gold Coast, Queensland, Australia beBeeSupport Full time $65,000 - $70,000Logistics Support Specialist RoleWe are seeking a skilled Logistics Support Specialist to deliver exceptional support services.This key position requires strong communication and analytical skills, with the ability to work effectively in a fast-paced environment.Provide timely and professional customer service to ensure a seamless experienceCollaborate with...
