Front Office Luxury Manager

6 hours ago

Melbourne, Victoria, Australia beBeeLuxury Full time $90,000 - $120,000
Job Description

We are seeking an exceptional individual to fill the role of Front Office Manager at our luxury hotel. As a key member of our team, you will be responsible for overseeing the daily operations of the front office, ensuring seamless guest experiences, and driving revenue growth.

The ideal candidate will possess excellent leadership skills, a calm and composed demeanor under pressure, and a strong track record of developing and motivating high-performing teams.

In this dynamic and fast-paced environment, you will have the opportunity to build lasting relationships with guests, drive business results, and contribute to the success of our hotel.

About the Role

  • Lead, mentor, and engage the front office team to create a positive, high-performing culture.
  • Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
  • Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
  • Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
  • Implement training and development initiatives that empower your team to exceed expectations.
  • Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
  • Monitor and manage front office operations with efficiency and attention to detail.

Required Skills and Qualifications

  • Proven experience as a front office manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organisational and time-management abilities to manage competing priorities.
  • An energetic, team-focused, and proactive attitude.
  • Natural ability to build trust and maintain strong relationships with both guests and colleagues.
  • Prior experience with Opera Cloud PMS will be highly regarded.

Benefits

  • Great benefits – worldwide discounts on accommodation and food & beverage from day one.
  • Chadstone Shopping Centre team discounts.
  • Free nights' accommodation on your work anniversary.
  • Discounted health insurance and a free, confidential Employee Assistance Program.
  • A vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels.
  • Easy location – avoid the CBD commute and work close to home in the city's south-east.
  • Access to award-winning training, development, and genuine career growth with Accor.

About Us

We are a leading hospitality company dedicated to delivering exceptional guest experiences and driving business success. Our team is passionate about creating memorable moments for our guests, and we invite you to join us in this endeavour.

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