Front Office Manager

2 weeks ago

Melbourne, Victoria, Australia 21c Museum Hotels Full time
Overview

As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised luxury at every interaction. You'll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you'll set the standard for professionalism, warmth, and attention to detail.

This role is a rare opportunity to make your mark in a prestigious luxury property, shaping both the guest journey and your team's growth. As part of Australia's largest hotel group, Accor, you'll have access to future pathways into senior leadership while making a tangible impact on the success of our hotel today.

Key Responsibilities
  • Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
  • Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
  • Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
  • Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
  • Implement training and development initiatives that empower your team to exceed expectations.
  • Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
  • Monitor and manage Front Office operations with efficiency and attention to detail.
  • Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.
Qualifications
  • Proven experience as a Front Office Manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organisational and time-management abilities to manage competing priorities.
  • An energetic, team-focused, and proactive attitude.
  • Natural ability to build trust and maintain strong relationships with both guests and colleagues.
  • Prior experience with Opera Cloud PMS will be highly regarded.
What's in it for you
  • Great benefits – worldwide discounts on accommodation and food & beverage from day one
  • Chadstone Shopping Centre team discounts
  • Free nights' accommodation on your work anniversary
  • Discounted health insurance and a free, confidential Employee Assistance Program
  • A vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels
  • Easy location – avoid the CBD commute and work close to home in the city's south-east
  • Access to award-winning training, development, and genuine career growth with Accor

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can't wait to welcome you


#J-18808-Ljbffr

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Job Number** 24035250**Job Category** Rooms & Guest Services Operations**Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Assists the Front Office Manager in administering front office functions...

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Quest Apartments Burwood East Full time

    **Front Office Manager - Quest Burwood East**Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia, with a network of over 160 franchised properties across Australia, New Zealand, and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler...

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hastings People Full time

    Join an experienced and well regarded team- Prime location in the heart of St Kilda- Great salary with hotel and F&B perks**Client Profile**Of our clients portfolio this is probably the busiest and best located hotel. Sitting in the heart of St Kilda with 122 rooms, the venue is noted for easy accessibility to many local attractions as well as the highly...

  • Front Office Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeManagement Full time $95,682 - $124,911

    Job Title: Front Office Operations ManagerJob Summary:The Front Office Operations Manager is responsible for overseeing the entire front office department, ensuring exceptional guest experiences and meeting business objectives.Key Responsibilities:Manage front office operations, including reception, concierge, and guest servicesDevelop strategies to improve...

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Oaks Hotels Full time

    Company DescriptionJoining Minor means you become a part of a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.We are proud leaders in strata titled accommodation management with numerous Hotels, Resorts and...

  • Front Office Manager

    1 week ago

    Melbourne, Victoria, Australia Holiday Inn Full time

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of existing...

  • Assistant Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Mercure Full time

    OverviewWe are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team.In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.ResponsibilitiesSupport the Operations...

  • Hotel Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeManagement Full time $62,000 - $66,000

    Hotel Front Office Management RoleThis exciting opportunity involves managing the day-to-day operations of a hotel front office, ensuring exceptional guest experiences and maintaining high levels of efficiency.Responsibilities include supervising a team of front office staff, resolving guest complaints, and implementing resolutions using discretion and...

  • Front Office Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Crown Resorts Full time

    **Company Description**:**BETTER BEGINS HERE**Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more,...