Luxury Hotel Front Office Leader

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $75,330 - $98,300

Front Office Manager Job Description

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hospitality team, you will be responsible for leading the daily operations of the front office, ensuring seamless guest arrivals and departures, and providing exceptional customer service.

Key Responsibilities
  • Oversee the day-to-day operations of the front office, including managing staffing levels, budgets, and resources.
  • Develop and implement plans to prioritize and organize workload to meet service and operational goals.
  • Respond to guest concerns, resolve conflicts, and handle complaints in a timely and professional manner.
  • Manage the front desk team, providing coaching, mentoring, and training to ensure high-quality service delivery.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Maintain accurate records and reports, including guest feedback, sales data, and staff performance.
Requirements
  • Prior experience as a Front Office Manager or similar role in a 5-star luxury hotel.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
  • Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
  • Knowledge of Opera Property Management System (PMS) and Marriott International systems and standards.
  • Ability to work effectively in a fast-paced environment, with a focus on delivering exceptional guest service.
Benefits
  • Competitive salary and benefits package, including health insurance, paid time off, and retirement plan.
  • Opportunities for career growth and development, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Discounts on hotel stays, dining, and spa services across Marriott International properties.
  • Recognition and rewards for outstanding performance and contributions to the team.
What We Offer
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • Ongoing support and coaching, to help you achieve your career goals and aspirations.
  • A collaborative and inclusive work environment, where diversity and individuality are valued and celebrated.
  • The opportunity to work with a global brand, known for its commitment to excellence and customer satisfaction.

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