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Ambassador of Exceptional Guest Experiences

2 weeks ago

Brisbane, Queensland, Australia beBeeExcellence Full time $80,000 - $100,000
Guest Experience Ambassador

We are seeking a highly skilled and motivated individual to join our team as a Guest Experience Ambassador.

This is an exciting opportunity to work with a dynamic group of professionals who share your passion for delivering exceptional guest experiences.

In this role, you will be responsible for creating personalized and memorable experiences for our guests, exceeding their expectations at every touchpoint.

Key Responsibilities:

  • Deliver exceptional service to guests, including pre-arrival setup, welcome amenities, and hotel tours.
  • Show initiative and proactivity in ensuring every guest's stay is an elevated experience.
  • Be present, joyful, and attentive to guests' needs throughout their stay.
  • Create 'wow' moments daily by thinking creatively about ways to exceed guests' expectations.
  • Work collaboratively with the team to achieve common goals and deliver exceptional results.

About You:

  • You have previous experience in hotel guest service, preferably in a similar role.
  • You possess strong IT and process skills, with a strong attention to detail and familiarity with hotel systems.
  • You are available to work across a 7-day roster, including evenings and nights.
  • You are motivated to provide exceptional guest experiences and thrive in a fast-paced environment.

Benefits:

  • A competitive salary and benefits package.
  • $99 room rates and a generous friends and family discount.
  • Lifestyle benefits, including extra leave and well-being initiatives.
  • Dedicated Internal Mobility Programme and reward scheme.
  • Online learning, career enhancement, and development plans.
  • Personalized employee support network.
  • Regular service recognition and team events.

Our organization is committed to fostering a workplace that supports equality, inclusion, and accessibility. We welcome applications from all genders, ages, backgrounds, cultures, and religions.