Technical AV Support Manager
4 weeks ago
We are Australia's leading independent law firm, providing exceptional legal services across various sectors.
Salary and BenefitsThe estimated salary for this position is around $90,000 to $120,000 per annum, depending on experience. The company offers a range of benefits, including flexible working hours, bonus leave, and generous parental leave entitlements.
Job DescriptionThis role involves coordinating daily operations and activities of the Audio Visual team, providing backup technical support for desktop issues, and ensuring high-quality service delivery for AV events. The ideal candidate will have strong customer focus, excellent communication skills, and ability to analyze business issues.
Key Responsibilities- Oversee all AV requests for events, client meetings, and ad-hoc requests, ensuring equipment is prepared and tested in advance.
- Collaborate with event teams and stakeholders to determine AV requirements, advise on equipment selection, and configure setups to meet event objectives.
- Oversee scheduling and performance management of the Audio Visual team.
- Manage Audio-Visual support-related issues and escalations.
- Monitor and review the Audio-Visual dashboards and tickets, data and analytics for quality and standards.
- Provide Audio-Visual support-related reporting data into weekly and monthly Service Delivery reporting.
- Strong customer focus with a proactive approach to service delivery.
- Excellent written and verbal communication skills, able to convey technical information to diverse audiences.
- Exceptional organisational and time management abilities, capable of prioritising tasks in a fast-paced environment.
We pride ourselves on meeting our clients' needs in a culture characterised by excellence, commitment, collaboration, and respect. Our policies, practices, and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.
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