Commercial Lending Specialist

1 week ago

Brisbane, Queensland, Australia CommBank Full time
About the Role

We are seeking a highly skilled Commercial Lending Specialist to join our team at CommBank. As a Business Banking Expert, you will be responsible for providing exceptional service to Small Business customers, understanding their business and personal needs, and assisting them with the end-to-end fulfillment of those needs.

Key Responsibilities
  • Facilitate great customer conversations to understand their goals and needs, and provide relevant and timely solutions, including commercial lending up to $1M, asset finance, merchant facilities, and everyday banking solutions.
  • Proactively engage customers to support their business and personal goals, preparing for customer conversations with a view to providing valuable insights, and having an understanding of the home ownership solutions available to business customers.
  • Be a brand ambassador within the local business community, building awareness of the CBA business banking proposition, and hosting small business education events to support the ongoing financial wellbeing of businesses.
  • Regular attendance to key stakeholder meetings to help build awareness of Small Business service offering and proactively work together to build referral partnerships and deal with service pain points.
Requirements
  • Experience in commercial lending or B2B sales.
  • Home lending experience.
  • Sound financial analysis skills and commercial acumen.
  • Excellent interpersonal skills and stakeholder engagement/management skills.
  • Excellent customer engagement skills (both face-to-face and non-face-to-face).
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations, and in facilitating proactive customer contact.
  • Passion for Small Business customers or experience in or managing a Small Business.
  • FSRA Tier 2 Accreditation.
  • Credit Approval Authority (CAA) Level 2 or willing to obtain this within 6 months.
  • Formal training to support Home lending discussions, which may include Cert IV in Banking Services qualifications (preferred).
About Us

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a values-driven organization, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities. At CommBank, you can be you.

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