Customer Experience Ambassador
11 hours ago
About Accor
Accor is a leading hospitality company with a presence in over 100 countries worldwide. Our flagship hotel, Novotel Canberra, is located in the heart of the city and offers exceptional service to guests from all corners of the globe.
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Agent. As a key member of our front office team, you will be responsible for delivering an exceptional experience to our guests, ensuring their stay with us is nothing short of memorable.
Key Responsibilities
- Manage guest arrivals and departures efficiently and effectively.
- Provide personalized service to guests, responding promptly to their needs and requests.
- Maintain accurate records of guest information and preferences.
- Communicate effectively with other departments to ensure seamless delivery of services to guests.
- Resolve any guest issues or concerns in a professional and courteous manner.
Requirements
To be successful as our next Guest Service Agent, you will possess:
- A passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving skills and ability to think on your feet.
- A positive attitude and energy that will make our guests smile.
What We Offer
- A competitive salary range of $60,000 - $80,000 per annum.
- A generous benefits package, including discounted accommodation and F&B across Accor brands.
- Opportunities for career growth and development within the company.
- A dynamic and supportive work environment that encourages teamwork and innovation.
Join Our Team
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