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High-Performance Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $220,000
Strategic Services Leadership Opportunity

We are seeking a highly skilled and experienced leader to oversee our premium services team. As a strategic services manager, you will be responsible for building and maintaining strong customer relationships, aligning team performance with organizational goals, and driving business growth.

Key Responsibilities:

  • Provide guidance, mentorship, and expertise to technical account managers, dedicated service engineers, and other direct reports.
  • Align team priorities and goals directly with corporate objectives and the broader goals of customer success.
  • Collaborate with management peers and senior management to ensure a clear goal cascade to all individual contributors.
  • Develop and execute strategies for premium services delivery and future service differentiation.
  • Drive collaborative efforts across functions to achieve shared goals as one organization.
  • Contribute to talent identification and development guidelines in partnership with peers and senior management.

Requirements:

  • Minimum 10 years of overall IT experience, with at least 2 years focused on leading medium to large sized high-performance technical account management (TAM), dedicated service engineering (DSE) or managed services teams in a people management capacity.
  • Proven ability to define and improve technical support KPIs and associated operational metrics.
  • Ability to look at the big picture and implement process/tooling improvements to optimize troubleshooting times, promote product supportability, and act as the voice of the customer.
  • Strong technical background in storage/networking/Linux/public cloud domains.
  • Demonstrated history of attracting and recruiting top technical talent.
  • Excellent verbal and written communication skills, including presentations to senior management and R&D teams.

The WEKA Way:

  • We are accountable: we take full ownership, always–even when things don't go as planned.
  • We are brave: we question the status quo, push boundaries, and take smart risks when needed.
  • We are collaborative: true collaboration isn't only about working together; it's about lifting one another up to succeed collectively.
  • We are customer-centric: our customers are at the heart of everything we do.