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Customer Success Leader
3 weeks ago
Customer Success Leader
OverviewThis role involves leading a team of customer success professionals to drive growth and renewal in the Financial Services industry. The ideal candidate has strong leadership skills, experience in customer success, and the ability to engage stakeholders at all levels.
Responsibilities- Lead a high-performing team to deliver customer success and drive revenue growth.
- Develop and execute strategies for customer engagement, retention, and expansion.
- Collaborate with cross-functional teams to identify opportunities for growth and develop plans to achieve them.
- Manage customer relationships and provide exceptional customer service to drive satisfaction and loyalty.
- Monitor and analyze customer data to inform business decisions and optimize customer outcomes.
- Stay up-to-date on industry trends and competitor activity to maintain a competitive edge.
- Proven track record in leadership roles with direct experience in customer success and team management.
- Financial Services industry experience is preferred.
- Strong communication and negotiation skills with internal teams and customers.
- Ability to establish a clear vision and drive change within a customer-facing organization.
- Experience leading high-performing teams, including performance and talent management, recruitment, retention, and development.
- Experience with enterprise-scale organizations and rapid decision-making in complex environments.
- Opportunity to lead a high-performing team and drive business growth.
- Chance to work with a dynamic and forward-thinking organization.
- Competitive compensation and benefits package.
- Professional development opportunities to enhance your skills and career.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. For more information, please see our Reconciliation Action Plan and accommodations process if needed.
