Channel Business Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeProcess Full time $90,000 - $140,000

Job Role Overview:

Business Process Consultant

We are seeking an experienced and strategic Business Process Consultant to join our team. This role will be responsible for acting as a primary point of contact to client-facing teams, resolving and escalating tickets, initiating and leading projects and initiatives driving process improvements, and integrating support between core platforms.

  • Act as a primary point of contact to client-facing teams, resolve/escalate tickets
  • Initiate and lead projects/initiatives driving process improvements
  • Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
  • Integration support between core platforms we leverage Workato, salesforce, monday
  • Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
  • Develop and maintain documentation for processes and procedures.
  • Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
  • Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
  • Drive efficiency with salesforce processes for partner contracts and commission processing
  • Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
  • Analyze performance metrics to inform future initiatives to improve channel processes

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